HUBER Service Consultant Tour in Indonesia and Australia

A personal approach to customers, technical advice and reliable service are key factors in the long-term operation of systems and the satisfaction of our customers. That is why HUBER invests in regular service consultant tours worldwide to support operators directly on site, identify opportunities for optimization and strengthen personal interaction. 

As part of these service activities, our HUBER service consultant Martin Burger spent three weeks in Indonesia and Australia from mid-May to early June 2026. Together with the regional HUBER partners, he visited numerous existing customers, inspected systems, trained operators and discussed service and maintenance issues.

Three intensive days in Indonesia

The service consultant tour in Indonesia was coordinated by HUBER Technology Asia-Pacific Pte Ltd in Singapore. HUBER has been working closely with its local partner, PT. Grahadika Adipurnajasa, for many years. The tour began in the Indonesian capital, Jakarta. During the customer visits, Martin Burger was accompanied by Fabian Kana from HUBER Service Malaysia, as well as Grahadika staff members Jaya and Momo. The tour included visits to various facilities in the Greater Jakarta area. Among the sites visited were Soekarno Hatta, Sumur Batu, Cideng and Cikokol, as well as several HUBER Coarse Screen TrashMax® installations in Jati Pinggir.

A key focus was the training of operational staff. At the Soekarno Hatta plant, staff received comprehensive training in the operation and maintenance of the installed HUBER machinery. The direct exchange enabled questions to be clarified immediately and provided valuable guidance on safe plant operation.

Working alongside Hydroflux with customers in Australia

Following the first service consultant tour in 2023, Martin Burger was back on the road in Australia to visit customers alongside HUBER’s long-standing partner, Hydroflux Pty Ltd, and to support them with service and maintenance issues. Hydroflux, headquartered in Sydney, is one of Australia’s leading companies in the field of water and wastewater technology. Throughout the tour, Martin Burger was accompanied by Stewart Harris, who manages HUBER services at Hydroflux, from customer advice and spare parts and service quotations to repairs and on-site service calls. The team spent the first week in the Brisbane region of Queensland. Amongst other sites, they visited the wastewater treatment works at Noosa, Kawana, Maroochydore, Bribie Island, Luggage Point, Karana Downs and Lowood, as well as major industrial companies in the region.

Discussions focused on plant optimization as well as service and maintenance issues. Customers particularly appreciated the joint visit by Hydroflux and a service consultant from Germany. Many operators took the opportunity to discuss technical issues directly with the experts.

Further highlights included attending OZWATER in Brisbane, Australia’s largest trade fair for water and wastewater technology, and a visit to the famous Nepalese Peace Pagoda with Hydroflux colleagues Chee Terng Lee and Daniel Potente. The structure is one of Brisbane’s most significant cultural landmarks. There is a special story behind the bell installed there: Traditionally, Hydroflux rings it whenever a major contract is secured. It was last rung following the successful signing of the contract for the ‘Riverstone’ project involving a HUBER Belt Dryer BT.

Weekend in Sydney

Martin Burger spent the weekend in Sydney. During his stay, the internationally renowned Vivid Sydney Festival was taking place there – Australia’s largest festival of light, music, ideas and cuisine.
The spectacular light installations along the harbor and at the world-famous Sydney Opera House were particularly impressive. The combination of modern light art and a unique backdrop made the visit a special experience.

The following week saw a continuation of customer visits in the Sydney area, including to the Farley STP, Tanilba Bay, Burwood Beach, Paxton, Goulburn, Bowral STP and Moss Vale STP sites. Here, too, it was clear just how much customers appreciate the joint presence of Hydroflux and HUBER. Many operators took the opportunity to engage in in-depth technical discussions and consultations directly on site. Another key focus was the consultation at the West Camden sewage treatment works. Here, opportunities for plant optimization and future service activities were discussed.

Personal service as a key to success

The service consultant tour has once again demonstrated the great importance of personal contact with customers and operators. The combination of local support from HUBER’s long-standing partners and direct technical discussions with a service consultant from Germany was very well received in both Indonesia and Australia.

The on-site discussions strengthened existing customer relationships, highlighted potential for optimization and provided valuable impetus for future projects. At the same time, the visits highlighted the added value of close cooperation between HUBER, its local partners and the plant operators. The tour underlines the importance of a strong international service network and the HUBER Global Service Team for the long-term support of our customers. Plans are already in place for the next service consultant tour of Australia and New Zealand.