HUBER Global Service – where technology meets natural wonders: first service consultant tour of Canada
In May 2025, Kevin Schneider embarked on the first service consultant tour of Canada – a country that impresses not only with its scenery, but also with its openness to sustainable environmental technology. In his report, Kevin recounts his journey, which offered a unique combination of intensive customer support and unforgettable experiences.
One country, two oceans, and one goal: customer proximity
The journey took me from Toronto via Calgary to the west coast and Vancouver Island. The tour in the Toronto region was organised by our subsidiary, HUBER Canada. In Calgary and Vancouver, coordination was handled jointly by our long-standing representative Ramtech and HUBER Canada. The aim of the trip was to visit customer sites, solve technical challenges together on site and further strengthen our international service network.
Week 1: Toronto – Edmonton – Calgary
Toronto, Ontario
The tour began in Toronto, the economic hub of Canada. Accompanied by a colleague from HUBER Canada, I visited several wastewater treatment plants in the greater Toronto area where HUBER machines have been operating successfully for years. Our systems' reliability was particularly impressive, even under Ontario's sometimes extreme climatic conditions. Our customers were impressed and very grateful for the direct support provided by a HUBER service consultant from Germany.
Edmonton & Calgary, Alberta
In the province of Alberta, our representative Ramtech accompanied me on customer visits in Edmonton and Calgary. The focus here was on technical consultations, plant inspections and training. In Calgary in particular, valuable feedback on installed machines was gathered and translated into concrete improvement measures.
Week 2: Vancouver – Kelowna – Vancouver Island (Tofino, Victoria), British Columbia
Vancouver and the surrounding area
At the start of the second week, the tour took me to Vancouver and the surrounding area. Together with Ramtech, I visited several wastewater treatment plants between Vancouver and Kelowna. The focus was on technical upgrades, condition assessments and training. Of particular note was the keen interest of the operators in practical support and technical training.
Tofino and Victoria – local municipal and industrial customers
Between Tofino and Victoria, I visited local municipal and industrial customers. I was particularly pleased to visit the completely newly built wastewater treatment plant in Tofino, which is fully equipped with HUBER machines. The operator was extremely satisfied with the performance and user-friendliness of the new systems.
The other customer visits on the island were also very positive. Direct support from a German service consultant was, as at all other stops, greatly appreciated and seen as a strong signal of our customer focus.
In conclusion: Canada marks a milestone in our global service approach
The service consultant tour of Canada was a complete success, both professionally and personally. Direct interaction with customers, excellent organisation by HUBER Canada and Ramtech, and a variety of technical challenges made the trip a milestone. I would particularly like to mention the positive feedback from customers, who greatly appreciated the personal support from Germany.
I am already looking forward to future tours in North America, now that the foundations for continued successful cooperation have been established.
