Rapid assistance, excellent service: HUBER impresses Geiselhöring sewage treatment plant

A faulty drive, a non-functioning screen and an urgent need for action: this sounds like a classic emergency scenario for a municipal wastewater treatment plant. On 24 March 2025, at the Geiselhöring WWTP in Bavaria, such an emergency became a prime example of HUBER’s efficient processes and excellent customer service.

Direct line to HUBER Global Service

At around 10 am, the plant's manager, Albert Gierl, phoned HUBER Service directly. The drive on the HUBER Rotary Drum Fine Screen ROTAMAT® Ro2 had failed. Service sales engineer Daniel Hammer took the call and assessed the situation in real time. He then checked that the required spare part was available in the extensive warehouse and informed the customer of all the available options for resolving the issue, all while still on the phone.

Customer-focused solution

As even express delivery would not have got the part to the sewage treatment plant until the next day, Albert Gierl decided straight away to collect it himself. While he was en route, the entire order was processed internally and the necessary collection details were sent directly to him via mobile phone.

A smooth process all round

At the HUBER factory gate, everything ran like clockwork: The gatekeeper informed the relevant departments, showed the way, and the prepared spare part was handed over without delay. By 4.30 pm, the screen was fully operational again.

A thoroughly positive outcome

A few days later, service team leaders Josef Stephan, Daniel Hammer and Verena Burger met with customers Albert Gierl and Matthias Haider on site to review the process. The verdict was clear: ‘Fantastic! It’s unimaginable that things could go so quickly and smoothly these days,’ said Albert Gierl.

True customer service in action!

This operation impressively demonstrates what modern customer service in the water and wastewater technology business can look like, with direct communication, quick decision-making and genuine commitment at its core. HUBER thus proves once again that reliability and service quality are not just buzzwords but are put into practice – even in critical situations.